Relaygator Privacy Policy

This Privacy Policy applies to Relaygator, available at relaygator.com, and to related Relaygator pages, APIs, account connection flows, upload flows, scheduling tools, billing flows, and support interactions.

• Account profile information such as email address, display name, sign-in session data, and workspace membership.
• Billing references such as Stripe customer IDs, subscription IDs, plan status, checkout events, and billing portal activity references.
• Uploaded video metadata and storage keys, including file name, MIME type, file size, duration, resolution, and object storage location.
• Captions, platform selections, schedule times, timezones, post settings, and per-platform publishing statuses.
• Connected-platform authorization data, including external account IDs, account names, scopes, token expiration, and encrypted access or refresh tokens.
• Publish attempts, platform response IDs or URLs, status changes, retry history, and error messages returned by platform APIs.
• Support and contact data sent to Relaygator while troubleshooting account access, billing, platform connections, uploads, or publishing issues.

Relaygator uses information to authenticate users, create and manage workspaces, process uploads, schedule posts, connect customer platform accounts, submit publishing attempts requested by users, display publishing status, support retries, manage subscriptions, respond to support requests, prevent abuse, and maintain service security.

Relaygator stores connected-platform access and refresh tokens only so the service can perform requested connection, refresh, upload, and publishing operations for the connected customer workspace. Tokens are encrypted at the application layer before storage using the configured platform token encryption key.

Relaygator uses third-party providers for authentication, database hosting, object storage, payment processing, and platform publishing integrations. These providers may include Convex, Stripe, S3-compatible object storage, Google and YouTube APIs, and future approved TikTok or Meta platform APIs. Those providers process data under their own terms and privacy practices.

Relaygator does not sell personal information. We share data only when needed to operate the service, complete user-requested platform publishing actions, process payments, comply with legal obligations, protect the service, or work with service providers that support Relaygator operations.

Relaygator keeps account, workspace, upload, scheduling, billing, and publishing records for as long as needed to provide the service, maintain security, comply with legal obligations, resolve disputes, and preserve operational history. Customers may request deletion or disconnection of account data by contacting Relaygator support.

For privacy questions or data requests related to Relaygator, contact the Relaygator operator through the support channel listed in the app or on the support page.